Service Level Agreement
Last updated October 26, 2018
Bunney Apps Pty Ltd. (hereinafter “Bunney Apps”) Service Level Agreement (”SLA”) covers Bunney Apps Products (”Products”) exclusively and does not cover support of underlying add-on software, such as Atlassian software or any third party software.
Support Requests
All support requests like reporting an issue, requesting a new feature, requiring technical assistance or providing feedback, must be logged via the Support Request link on the website. The support request must include as much relevant information as possible to help us investigate and respond with a solution as soon as possible.
Support Requests made through open forums such as Atlassian Answers will be answered on a best-effort basis. Bunney Apps cannot be held liable for any advice given by third parties or through the Atlassian Answers Forum.
Response Times
Bunney Apps will respond within 24 business hours from the time of your support request. Bunney Apps will use reasonable effort to provide support in accordance with this SLA, but cannot be held responsible for delays caused by the customer or for reasons outside the control of Bunney Apps
All support requests are reviewed regularly and will be included for consideration in a future release. Fixes and improvements will be made based on Bunney Apps internal product roadmap and capability.
If you need a fix or improvement urgently, please email us at support@bunneyapps.com and we will do our best to help!
Fixes and Improvements
Business Hours
Bunney Apps business hours are Monday through Friday 9AM to 5PM Pacific Daylight Time. We are closed on US State and Federal holidays.
